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Farfetch is looking for a CRM Project Manager to join the technology team based in Porto


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  • Lead/Create user stories and acceptance criteria for the product backlog
  • Gather and distil requirements from users and translate them into an actionable vision
  • Work with stakeholders to maintain the product and feature roadmap, managing backlog prioritization
  • Specify immediate and strategic improvements to processes and create appropriate business cases to drive CRM implementation and enhancement

  • Liaise with implementation and Support teams throughout the product lifecycle
  • Lead the delivery of new features via creation of release documentation, workshops and operational support of launches
  • Develop a sound knowledge of the business processes and the effect of any requested changes on that part of the business.
  • Responsible for the overall CRM project management and delivery

Key skills and experience

  • Degree in Information Systems or related field
  • Strong experience within CRM implementation projects
  • Strong knowledge of business operations including Customer Service, Sales and Marketing
  • Being a keen advocate of quality and continuous improvement
  • Ability to translate stakeholder needs into business and product requirements
  • Experience using sketches, workflows, wireframes and functional specifications to communicate requirements
  • Ability to understand and discuss technical concepts
  • Excellent time management skills
  • Ability to easily build relationships with the different players of the business
  • Excellent communication skills, both in Portuguese and English
  • Knowledge of the Scrum methodology is a plus

Apply: https://express.candarine.com/campaign/url/forward/229c38f159d3

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